Shipping & Processing Policy

ORDER PROCESSING

 

We accept all major credit cards and PayPal as valid forms of payment.

Orders placed before 3 p.m. PT typically process and ship the same day. Orders placed after 3 p.m., on weekends, and holidays typically ship the following business day.

While we do our best to get orders out the same day, we have a very small team here. It may take up to 72 hours to completely process and fulfill your order. Please contact us immediately if your order hasn’t shipped out after 72 hours.

Orders shipping to California are subject to an 8% sales tax.

 

SHIPPING

 

ALL ORDERS OVER $50 (BEFORE SHIPPING AND TAXES) ARE ELIGIBLE FOR FREE GROUND SHIPPING IN THE 48 CONTIGUOUS UNITED STATES (NO HI, AK) AUTOMATICALLY. For all other free shipping promotions/offers, you must input the coupon code to receive free shipping. All free shipping promos/offers apply only to the 48 Contiguous United States – no exceptions.

Once an order has shipped, we cannot make any changes to it.

We ship most Contiguous US orders using FedEx Ground. We ship orders with APO / FPO / DPO addresses, PO Boxes, and most international orders through USPS.

 

TO CALCULATE SHIPPING COSTS:
Place an item in the cart and click “Calculate Shipping” in the checkout window.

 

TO ESTIMATE TRANSIT TIME:
Visit the FedEx Ground Transit Information page and use 90720 as the origin ZIP/postal code.

 

PLEASE TYPE YOUR SHIPPING ADDRESS CAREFULLY AND CORRECTLY:
Typos or incorrect information can result in a package being undeliverable (see: UNDELIVERED ORDERS), incorrect shipping costs (i.e. selecting US Minor Outlying Islands instead of United States), or processing delays. Typing in your address correctly ensures your order arrives safely and on time.

 

Please include special delivery instructions (i.e. gate code, floor number) in the Order Notes.

Unfortunately, we can’t fulfill every delivery instruction request on our end, such as throwing your package over your backyard’s barbed wire fence or leaving it in the 3rd bush from the left of the 2nd front window from the right. You will have to contact the delivery courier and arrange that with them. We highly recommend shipping packages to your nearest FedEx store or facility if package theft is a concern. Click here to learn more.

You will receive a confirmation email with a tracking number as soon as your order is fully processed and shipped out. If you don’t receive it, please contact us.

LOCAL PICKUP (SOUTHERN CALIFORNIA ONLY)

 

We do not have a will call option on our website at this time. However, you may purchase products directly at our Los Alamitos, CA office during normal business hours.

Please contact us via email or call us before visiting to make sure what you’re looking for is available to purchase.

We accept cash, PayPal, and all major credit cards for local pickup.

If you’re looking for Imperial Barber Products locally, use our Find A Retailer to find the closest barber shop, salon, or retailer near you.

 

UNDELIVERED ORDERS

 

We ship orders to the shipping address provided. Typos or errors in the supplied address may cause the shipment to be undeliverable.

Packages that cannot be delivered may be held or discarded by the carrier or returned to IMPERIAL INDUSTRIES, INC. at the carrier’s sole discretion.

IMPERIAL INDUSTRIES, INC. is not liable for packages that are stolen, held, discarded, or lost in transit. You may request to re-ship a returned package to a corrected address. Standard shipping charges will apply to all requests for re-shipment.

 

INTERNATIONAL ORDERS

 

We ship our items to most (but not all) countries outside of the United States. However, your country may charge customs taxes and fees for imported items. Please contact your local government agency for details on these fees.

We typically ship international orders with USPS. Please contact us for questions or special shipping requests.

For international customers, visit or contact one of our authorized international resellers:

CANADA: https://shopmasc.com/collections/imperial-barber-products
MEXICO: https://barberiacapital.mx/tienda/
EUROPE: http://www.blueboxag.ch/shop/
SE ASIA: https://sgpomades.com/collections/imperial
RUSSIA: http://www.farmatika.pro/

 

RETURNS & EXCHANGES

 

Please visit the Returns & Exchanges page or contact us for more information.