Shipping & Processing Policy

ORDER PROCESSING

We accept all major credit cards and PayPal as valid forms of payment.

Orders placed before 3 p.m. PT typically process and ship the same day. Orders placed after 3 p.m., on weekends, and holidays typically ship the following business day.

While we do our best to get orders out the same day, we have a very small team here, so it may take up to 72 hours to completely process and fulfill your order. Please contact us immediately if your order hasn’t shipped out after 72 hours.

Orders shipping to California are subject to an 8% sales tax.

SHIPPING

All orders over $50 (before shipping and taxes) are eligible for free ground shipping in the 48 Contiguous United States (no HI, AK) automatically. For all other free shipping promotions/offers, you must input the coupon code to receive free shipping.

Once an order has shipped, we cannot make any changes to it.

We ship most orders using FedEx Ground; we ship orders with APO / FPO / DPO addresses through USPS.

To calculate shipping costs, place an item in the cart and click “Calculate Shipping” in the checkout window.

Please type in your address carefully and correctly. Typos or incorrect information can result in a package being undeliverable (see: UNDELIVERED ORDERS). Typing in your address correctly ensures your order arrives safely and on time.

To estimate transit time, visit the FedEx Ground Transit Information page and use 90720 as the origin ZIP/postal code.

If your order requires special delivery instructions (i.e. gate code, floor number), please include that information in the Order Notes.

Unfortunately, we can’t fulfill every delivery instruction request on our end, such as throwing your package over your backyard’s barbed wire fence or leaving it in the 3rd bush from the left of the 2nd front window from the right. You will have to contact the delivery courier and arrange that with them. We highly recommend shipping packages to your nearest FedEx store or facility if package theft is a concern. Click here to learn more.

You will receive a confirmation email with a tracking number as soon as your order is fully processed and shipped out. If you don’t receive it, please contact us.

LOCAL PICKUP (SOUTHERN CALIFORNIA ONLY)

You may purchase products directly at our Los Alamitos, CA office during normal business hours. Please contact us via email or phone call prior to visiting to ensure the product you are looking for is available for purchase. We accept cash, PayPal, and all major credit cards for local pickup.

If you’re located elsewhere and looking for Imperial Barber Products locally, use our Find A Retailer to find the closest barber shop, salon, or retailer near you.

UNDELIVERED ORDERS

We ship orders to the shipping address provided. Typos or errors in the supplied address may cause the shipment to be undeliverable.

Packages that cannot be delivered may be held or discarded by the carrier or returned to IMPERIAL INDUSTRIES, INC. at their sole discretion.

IMPERIAL INDUSTRIES, INC. is not liable for packages that are held, discarded, or lost in transit. You may request to re-ship a returned package to a corrected address. Standard shipping charges will apply to all requests for re-shipment.

INTERNATIONAL ORDERS

We ship our items to most countries outside of the United States. However, your country may impose customs taxes and fees for imported items. Please contact your local government agency for details on these fees.

RETURNS & EXCHANGES

Please visit the Returns & Exchanges page or contact us for more information.