We handle returns & exchanges on a case-by-case basis and our goal is to satisfy our customers.
We stand behind our products and want customers to be satisfied with them. We’ll always do our best to take care of our customers and help you with your grooming needs.
If you purchased Imperial Barber Products from a retailer or online store other than the official Imperial Barber Products web store, please contact the retailer directly.
We accept returns within 30 days of ordering only if the product is unopened with the original seals on it and with a valid receipt or order number from our webstore.
Any return requests after 30 days is dealt with on a case-by-case basis; returns past 30 days typically will be subject to a 15% restocking fee and must be unopened with the original seals. We cannot guarantee return requests past 30 days of ordering from our online store.
If returning a product, please ensure the product is packed securely to prevent damage in transit. We are not liable for products damaged in transit and any damaged products received will be returned to the sender.
If you have any questions about product authenticity, please contact us directly.