Frequently Asked Questions (FAQ)

CORONAVIRUS (COVID-19) NOTICE

Due to health & safety concerns and at the direction of the State of California and the Orange County Health Department COVID-19 orders put into effect on 3/20/20, our office & warehouse is closed to the public until further notice.

We are still shipping orders and will work to make sure orders go out in time, but due to current circumstances, orders may be delayed in processing, shipping, and transit.

For health and safety reasons related to COVID-19, we will not be accepting any returns or exchanges until further notice. If an order arrives damaged or missing, please contact info@imperialbarberproducts.com.

Thank you for your support and understanding through these trying times.

-IMPERIAL BARBER PRODUCTS

GENERAL QUESTIONS

WHICH HAIR PRODUCT IS BEST FOR ME?

Choosing a hair styling product is very subjective and a matter of personal taste. All of our hair styling products are water-based, so they are easy to apply and easy to wash out completely at the end of the day.

We currently offer six different styling products based on hold and shine.

Each of our hair styling products is available in a standard size and a 2 oz travel-friendly size.

IMPERIAL HAIR STYLING PRODUCTS & BEST USES:

CLASSIC POMADE (6 oz, 2 oz) – The OG heavyweight that started it all.

  • Strongest hold, low shine. Works great on thicker hair. Best for side parted styles, slicked back looks, and pompadours. Applies smoothly and dries heavy.

FIBER POMADE (6 oz, 2 oz) – The all-around utility performer.

  • Medium hold, high shine. Works on all hair types and styles. Easily pliable and re-styleable, great for the “wet” look.

GEL POMADE (12 oz, 2 oz) – The multi-tool of hair styling products.

  • Strong hold, high shine. Use on its own or as a base for other styling products. Dries lightweight, hardens into hair, does not flake or melt, and great for adding volume to hair. Great for all hair types and styles, especially in hot weather and/or high activity.

MATTE POMADE PASTE (5 oz, 2 oz) – The go-to for natural texture & no shine.

  • Medium-light hold, no shine. Works best with thinner hair and for a textured natural look. Dries lightweight and naturally.

BLACKTOP POMADE (6 oz, 2 oz) – The product that stands out from a crowd.

  • Medium-strong hold, low shine. Works best with salt & pepper hair and darker hair color. Enhances dark hair color and covers up to 60% of gray hairs. Works best with most hair types and styles. Has a black tint that applies easily, washes out easily, and does not stain hands.

FREEFORM CREAM (4 oz, 2 oz) – The featherweight champion for loose holds.

  • Light hold, medium shine. Works for all hair types. Best for loose styles, managing flyaway hairs, and the au naturel look and feel.

WHICH SHAVE PRODUCTS SHOULD I USE?

THE IMPERIAL FIVE-STEP SHAVE SYSTEM:

  1. WASH FACE: Rid face of dirt & grime with the GLYCERIN FACE/SHAVE SOAP and warm water.
  2. PREP THE BEARD: Apply one full droplet of PRE-SHAVE OIL & BEARD CONDITIONER and massage onto wet beard. Acts as a conditioner & protective barrier between face and blade.
  3. LATHER UP: Use GLYCERIN FACE/SHAVE SOAP or our FIELD SHAVE SOAP CANISTER to create lather with hands or our SHAVE BRUSH and massage onto moist beard.
  4. SHAVE: Use your preferred razor with warm water. (We highly recommend using a double-edged safety razor or a straight razor)
  5. AFTER-SHAVE: Rinse face with cool water. To close pores and restore balance, apply BERGAMOT AFTER-SHAVE. To lock in moisture and maintain that fresh shaved feeling, apply AFTER-SHAVE BALM & FACE MOISTURIZER.

DOES IMPERIAL OFFER SAMPLES?

We do not offer samples for any of our products at this time.

If you are interested in trying out our products, use our Find A Retailer to find the nearest barber shop, salon, or store near you or pick up one of our 2 oz travel sizes to try out.

If you own or work at a barber shop, salon, or retail store and would like to try out our products for your location, please email info@imperialbarberproducts.com or fill out our Wholesale Application and we’ll get in touch with you.

I WANT TO SUPPORT LOCAL BUSINESSES. WHERE CAN I FIND IMPERIAL NEAR ME?

Use our Find A Retailer to find the closest Imperial Barber Products reseller to you. Be sure to call ahead of time to make sure they have what you’re looking for.

You can also email or call us if you need help finding a location near you.

If you’re located in Southern California, you can swing by our office located at 10869 Portal Drive, Los Alamitos, CA 90720.

THE PRODUCT I'M LOOKING FOR IS OUT OF STOCK. WHEN WILL IT BE IN STOCK? AND HOW CAN I BE NOTIFIED?

Usually, when our products are out of stock, they can take anywhere from 6-8 weeks to be back in stock. Our products are created in small batches and must pass a quality control test every time before we can get them out to our customers to ensure that our products perform well consistently. We do our best to get the product back in stock as soon as possible, but things out of our control sometimes happen, so please bear with us if it does happen to take a bit longer – we just want to make sure that you’re receiving a quality product every single time.

Send us a message on Facebook Messenger and we’ll add you to the notification list and send you a message for the product you’re looking for when it’s back in stock.

You can also contact us here if you want up-to-date information on when products will be back in stock.

ARE IMPERIAL PRODUCTS VEGAN-FRIENDLY/CRUELTY-FREE? PARABEN/SULFATE-FREE?

VEGAN-FRIENDLY.

All of our products are vegan-friendly with the exception of our 3:1 COMPLETE HAIR & BODY WASH.

NO ANIMAL TESTING.

We also do not test our products on animals; we test our products on ourselves and our customers in the barbershop to ensure they perform at their best.

RE: PARABENS AND SULFATES.

All of our products sulfate-free. With the exception of our CLASSIC POMADE, the rest of our products are paraben-free.

WHICH PRODUCTS ARE TSA-COMPLIANT/TRAVEL-FRIENDLY?

TRAVEL PRODUCTS

Check out our TRAVEL section for travel-friendly products you can take with you on-the-go.

HOTEL PRODUCTS

If you happen to come across our products provided at a hotel you are staying at, we currently do not offer those due to an exclusive agreement between us and the providers of products for the hotels. We’re currently working on having those products available for purchase, so keep an eye out!

WHAT'S THE BEST WAY TO CONTACT IMPERIAL?

HOW TO CONTACT US

The best way to guarantee a response from us is via email at INFO@IMPERIALBARBERPRODUCTS.COM or on our Contact Form.

You can also give us a call at (714) 229-9334, visit our location, or reach us via Facebook Messenger during normal business hours.

We’re a really small team here and we take on many roles in day-to-day operations of the company, so we might not be able to get back to you immediately, but we do our best to respond to every message we receive in a timely fashion.

WHOLESALE INQUIRIES

For wholesale inquiries, please fill out our Wholesale Application.

MARKETING/PRESS/ADVERTISING

Please send an email to MARKETING@IMPERIALBARBERPRODUCTS.COM.

SOCIAL MEDIA

Instagram: @imperialbarberproducts
Facebook: Imperial Barber Products U.S.A.
Twitter: @imperialbarber
YouTube: Imperial Barber Products – Official

IS IMPERIAL'S LOCATION OPEN TO THE PUBLIC?

BUY DIRECT + BUSINESS HOURS

Our location is open to the public if you would like to purchase Imperial products directly from us or to say hello to Scott and Pedro!

We’re usually in the office Monday to Friday from 9 a.m. to 4 p.m. except on federal holidays.

If you’re looking for a particular product, please send us a message on Facebook Messenger or give us a call at (714) 229-9334 before coming in to make sure we have it available.

WHERE WE’RE LOCATED

10869 PORTAL DRIVE, LOS ALAMITOS, CA 90720

And just in case your GPS navigation doesn’t send you to our exact location, we’re located at the end of the Portal Dr. in the business park on the left with the big Imperial sign.

ORDERING/SHIPPING

MARKETPLACE RESELLERS (AMAZON)

AUTHORIZED US/CANADA RESELLERS ON AMAZON.COM/AMAZON.CA:

  • Imperial Barber
  • Wise Shop
  • COLORADO DISTRIBUTORS

All other resellers on Amazon, Ebay, Jet.com, Walmart.com, etc. are not authorized and we cannot guarantee product authenticity or provide warranty support for any issues with our products if purchased through any marketplace resellers not listed above.

If you have any questions about authorized online resellers, feel free to contact us or send us a message on Facebook Messenger.

PAYMENT INFORMATION & ISSUES

PAYMENT METHODS

We accept all major credit cards (Visa, Mastercard, Discover, American Express) and PayPal as valid forms of payment.

If your card is being declined, please check your billing address and ensure you have the correct information – this is the usually the cause of cards not going through on our website.

DOUBLE CHECK YOUR BILLING ADDRESS.

If you are located in the United States and your shipping costs are unexpectedly high, check your shipping and billing address before checking out to make sure you have selected UNITED STATES as your country and NOT UNITED STATES OUTLYING MINOR ISLANDS.

ORDERING/PROCESSING

TURNAROUND TIME

Orders placed before 2 p.m. (Pacific Time) typically process and ship the same day. Orders placed after 2 p.m., on weekends, and holidays typically ship the following business day.

If you’re located anywhere outside of the Contiguous United States – such as APO/DPO/FPO addresses, PO Boxes, Hawaii, Alaska, Canada, or Europe – orders will typically process the same day, but ship the following the business day due to USPS pickup times.

While we do our best to get orders out the same day, we have a very small team here. It may take up to 3 business days to completely process and fulfill your order. Please contact us immediately if your order hasn’t been processed after 3 business days.

CALIFORNIA SALES TAX

Orders shipping to California are subject to an 8% sales tax.

SHIPPING

FREE SHIPPING ON ALL ORDERS OVER $50.

All orders over $50 (before shipping and taxes) are eligible for free shipping in the 48 Contiguous United States (HI & AK excluded).

For all other free shipping promotions/offers, you must input the coupon code to receive free shipping. All free shipping promos/offers apply only to the 48 Contiguous United States – no exceptions.

CHANGES TO ORDERS:

Once an order has shipped from our warehouse, we cannot make any changes to it. We are not liable for damages or lost packages (see UNDELIVERED ORDERS).

SHIPPING METHODS:

We ship most Contiguous US orders using FedEx Home Delivery (Monday-Saturday delivery). Orders shipping to commercial addresses will ship with FedEx Ground (Monday-Friday delivery). APO / FPO / DPO addresses, PO Boxes, and most international orders ship with USPS.

Contact us at info@imperialbarberproducts.com or call (714) 229-9334 for expedited shipping options.

TO CALCULATE SHIPPING COSTS:

Place an item in the cart and click “Calculate Shipping” in the checkout window.

TO ESTIMATE TRANSIT TIME:

Visit the FedEx Rate and Transit Times page and use 90720 as the origin ZIP/postal code.

PLEASE TYPE YOUR SHIPPING ADDRESS CAREFULLY AND CORRECTLY.

Typos or incorrect information can result in a package being undeliverable (see: UNDELIVERED ORDERS), incorrect shipping costs (i.e. selecting US Minor Outlying Islands instead of United States), or processing delays. Typing in your address correctly ensures your order arrives safely and on time.

ORDER NOTES:

Please include special delivery instructions (i.e. gate code, floor number) in the Order Notes.

We can’t fulfill every delivery instruction request on our end. You will have to contact the delivery courier and arrange that with them. We highly recommend shipping packages to your nearest FedEx store or facility if package theft is a concern. Click here to learn more. You can also contact FedEx Customer Service regarding holding packages at your local FedEx store/facility – click here to contact.

TRACKING INFORMATION:

You will receive a confirmation email with a tracking number as soon as your order is fully processed and shipped out. If you don’t receive it within 1 business day, please contact us.

LOCAL PICKUP (SOUTHERN CALIFORNIA ONLY)

WILL CALL

We do not have a will call option on our website at this time. However, you may purchase products directly at our Los Alamitos, CA office during our normal business hours.

Please contact us via email or call us before visiting to make sure what you’re looking for is available to purchase.

We accept all major credit cards for local pickup.

SHOP LOCAL

If you’re looking for Imperial Barber Products locally, use our Find A Retailer to find the closest barber shop, salon, or retailer near you.

UNDELIVERED ORDERS (STOLEN, LOST, HELD, DAMAGED)

PLEASE TYPE YOUR SHIPPING ADDRESS CAREFULLY AND CORRECTLY.

We ship orders to the shipping address provided at checkout. Typos or errors in the supplied address may cause the shipment to be delayed or undeliverable.

Packages that cannot be delivered may be held or discarded by the carrier or returned to IMPERIAL INDUSTRIES, INC. at the carrier’s sole discretion.

IMPERIAL INDUSTRIES, INC. is not liable for packages that are stolen, held, discarded, or lost in transit. You may request to re-ship a returned package to a corrected address. Standard shipping charges will apply to all requests for re-shipment.

For questions about the status of a delivery once it has left our warehouse, please contact FedEx Customer Support. For APO/FPO/DPO, PO Boxes, and international orders, please contact USPS Customer Service.

INTERNATIONAL CUSTOMERS

INTERNATIONAL ORDERS

We ship our items to most (but not all) countries outside of the United States. However, your country may charge customs taxes and fees for imported items. Please contact your local government agency for details on these fees.

Please contact us if you have questions about whether or not we can ship to your location.

If we are unable to ship to a location, your order will be canceled at our discretion and fully refunded.

FREIGHT FORWARDING

We cannot ship to locations that provide freight forwarding services at this time since we are unable to verify the final destination of the order with the courier. Any orders shipping to a freight forwarding address will be canceled and refunded within 5-7 business days.

We typically ship international orders with USPS. Please contact us for questions or special shipping requests. Once an order has left our warehouse, please contact USPS Customer Service for questions about the status of your order.

AUTHORIZED INTERNATIONAL RESELLERS:

CANADA: MASC Skincare – https://shopmasc.com/collections/imperial-barber-products
MEXICO: Barberia Capital – https://barberiacapital.mx/tienda/
EUROPE: Blue Box – http://www.blueboxag.ch/shop/
SE ASIA: SG Pomades – https://sgpomades.com/collections/imperial
RUSSIA: Farmatika – http://www.farmatika.pro/

RETURNS & EXCHANGES

CORONAVIRUS (COVID-19) NOTICE

FOR HEALTH AND SAFETY REASONS RELATED TO COVID-19, WE CANNOT ACCEPT RETURNS OR EXCHANGES UNTIL FURTHER NOTICE. IF YOUR ORDER ARRIVES DAMAGED OR AN ITEM IN YOUR ORDER IS MISSING, PLEASE CONTACT INFO@IMPERIALBARBERPRODUCTS.COM.


We handle returns & exchanges on a case-by-case basis and our goal is to satisfy our customers.

We stand behind our products and want customers to be satisfied with them. We’ll always do our best to take care of our customers and help you with your grooming needs.

If you purchased Imperial Barber Products from a retailer or online store other than the official Imperial Barber Products web store, please contact the retailer directly.

If you purchased Imperial Barber Products from our official web store, please contact us at info@imperialbarberproducts.com.

**SEE COVID-19 NOTICE**

We accept returns within 30 days of ordering only if the product is unopened with the original seals on it and with a valid receipt or order number from our webstore.

Any return requests after 30 days is dealt with on a case-by-case basis; returns past 30 days typically will be subject to a 15% restocking fee and must be unopened with the original seals. We cannot guarantee return requests past 30 days of ordering from our online store.

If returning a product, please ensure the product is packed securely to prevent damage in transit. We are not liable for products damaged in transit and any damaged products received will be returned to the sender.

If you have any questions about product authenticity, please contact us directly.

WHOLESALE

FOR US/CANADA RESELLERS:

If you are interested in carrying and/or using Imperial Barber Products in your barbershop, salon, or retail store, please fill out our WHOLESALE APPLICATION or email us at info@imperialbarberproducts.com for more information and we’ll get back to you as soon as possible!

Be sure to provide us with information about your shop including your location(s) and contact information along with your EIN/tax identification number.

FOR MARKETPLACE RESELLERS:

We are currently not accepting applications for marketplace resellers (i.e. Amazon.com, Amazon.ca, Ebay.com, Walmart.com, Taobao, Alibaba, Aliexpress, etc.).

FOR INTERNATIONAL RESELLERS:

Please email us at info@imperialbarberproducts.com.

PARA REVENDEDORES EN MÉXICO:

Contacta con Barbería Capital: https://barberiacapital.mx/contacto/